Shipping Protection by Route

Our 100% Raw Human Hair extensions are an investment in quality and longevity. With the right care routine, your bundles can maintain their softness, shine, and fullness for years.

Washing & Cleansing

• Wash hair in a downward motion to prevent tangling.
• Use a sulfate-free, alcohol-free shampoo and conditioner.
• Cleanse 1–2 times per week or as needed based on product buildup.
• Always follow with a hydrating conditioner or deep treatment.

Drying

• Gently blot with a microfiber towel. Do not rub or twist.
• Allow hair to air dry whenever possible.
• If blow-drying, use a heat protectant and low to medium heat.

Styling

• Heat style up to 450°F with professional heat protection.
• Limit excessive heat to preserve long-term integrity.
• Use lightweight serums or oils to maintain shine.

Night Care

• Wrap hair in a silk or satin scarf before bed.
• Use a silk or satin pillowcase for added protection.
• For loose installs, braid or twist hair to prevent tangling.

Color & Chemical Processing

• All raw hair can be professionally colored or lifted.
• We recommend using an experienced stylist for all chemical services.
• Deep condition after any color treatment to restore moisture.

Important: Cutting, bleaching, over-processing, or improper maintenance may reduce longevity. With proper care, raw hair extensions can last up to 3 years.

Processing & Shipping Policy

At Alyne Hair, we are committed to delivering your order with care and efficiency.

Processing Time: All orders are processed within 2–7 business days. Orders are processed Monday through Friday, excluding holidays. Updates will not be provided until the processing period has been completed.For all Pre-Order items please allow 5-10 business days for processing.

Once your order has finished processing, you will receive a tracking number via email.

Shipping Time:

• Standard Shipping: 2–5 business days after processing
• Economy Shipping: 5–8 business days after processing

Please note that Alyne Hair is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the package has been dispatched.

Shipping Updates & Customer Support

• Tracking Information: Tracking details are sent via email once your order has shipped.
• Order Inquiries: For questions regarding an order, please contact support@alynehair.com.
• General Hair Care Questions: Send us a direct message on Instagram @alynehairofficial.

Undeliverable, Lost, or Returned Packages

• Undeliverable Packages: Orders returned due to insufficient or incorrect address information will be restocked. Store credit will be issued in the form of an E-Gift Card minus the original shipping fee and a $35 restocking fee.
• Address Changes: Address corrections must be requested within 12 hours of purchase. A $5 reassessment fee applies to changes requested after this period.
• Carrier Responsibility: Alyne Hair is not responsible for lost, misplaced, or incorrectly delivered shipments once they are in the carrier’s possession. Please contact your local shipping provider directly for assistance.

International Shipping

At this time, we do not offer international shipping. We are actively working to expand our delivery options in the future. Please check back for updates.